Shipping and Return

  • NYBLUE Shipping and Return Policy

    At NYBLUE, we are dedicated to providing a delightful shopping experience for our customers. Our shipping and return policies are designed to ensure smooth and transparent transactions.

    Shipping Policy:

    1. Processing Time:
      We strive to process and dispatch all orders within 1-2 business days from the date of purchase. During busy seasons or special events, processing times may be slightly extended, but we will always keep you informed.
    2. Shipping Methods:
      NYBLUE partners with reliable shipping carriers to guarantee the safe and timely delivery of your orders. You can choose from various shipping methods during checkout, including standard shipping, expedited shipping, and international shipping.
    3. Shipping Rates:
      Shipping costs are calculated based on the delivery location, package weight, and selected shipping method. We offer competitive shipping rates, and the exact cost will be displayed at checkout before you finalize your purchase.
    4. Order Tracking:
      Once your order is dispatched, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
    5. Shipping Destinations:
      NYBLUE ships to numerous locations worldwide. However, please be aware that shipping options and delivery times may vary for international orders.

    Return Policy:

    At NYBLUE, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a straightforward return policy to ensure a hassle-free return process.

    1. Eligibility:
      To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags and labels remain attached.
    2. Timeframe:
      You can initiate a return within 30 days from the date of delivery. After this period, unfortunately, we cannot accept returns.
    3. Return Process:
      To initiate a return, please contact our customer support team or log in to your NYBLUE account and navigate to the "My Orders" section. Follow the instructions to request a return and receive a return shipping label.
    4. Refunds:
      Upon receiving and inspecting the returned item, we will process your refund. The refund will be issued using the original payment method, and you will receive an email notification once the refund is completed. Please allow a few business days for the refund to reflect in your account.
    5. Non-Returnable Items:
      Certain items, such as personalized or customized products, intimate apparel, and digital downloads, are non-returnable due to hygiene or copyright reasons. Please check the product description for any specific return restrictions.

    At NYBLUE, customer satisfaction is of utmost importance, and our shipping and return policies are tailored to ensure a delightful shopping experience for everyone. Should you have any questions or concerns, please don't hesitate to reach out to our friendly customer support team. Enjoy shopping at NYBLUE!